Returns & Refunds

Our policy

You can return unopened, unused items in their original packaging within 30 daysof delivery for a full refund. For hygiene and safety reasons, opened skincare and cosmetics can only be returned if they're faulty or damaged.

How to start a return

• Contact us with your order number and the items you'd like to return.
• We'll send return instructions and a returns address.
• Pack the items securely and post them back to us.

Refunds

Once we receive and inspect your return, we'll process your refund to the original payment method within 5–7 working days. We'll email you when it's done.

Faulty or incorrect items

If something arrived damaged, faulty, or not what you ordered, please contact uswithin 14 days of delivery and we'll put it right at no cost to you.

These are starter policies — please confirm the final terms with your legal and fulfilment requirements before launch.